Outline of Requirements

The client has a requirement to service all their sewage and drainage pump stations at main stores around the country. Over 400 stores located all over the UK were to be covered with a service agreement which details that :-

1) A cost effective preventative maintenance programme shall be implemented.

2) Emergency callouts shall be subject to a maximum response of 4 hours to fix.

3) At least 90% of emergency callouts need to be serviced inside the maximum response time as a KPI.

4) The supplier must have 24/7 coverage and have their own call centre

Pims Pumps Proposal

Pims (Services) Ltd successfully secured this account using a ServiceCare contract as follows :-

1) Each pump station shall be subject to annual preventative maintenance visits.
2) Any store can report emergency callouts direct into Pims own 24/7 customer support centre
3) Pims fully trained and UK wide based service teams deliver within agreed performance levels.

Benefits to Client

One single specialist service provider with single point of contact for the client. Uniform response rates under service level agreement (SLA).