The client
has a requirement to service all their sewage
and drainage pump stations at main stores around
the country. Over 400 stores located all over
the UK were to be covered with a service agreement
which details that :-
1) A cost
effective preventative maintenance programme shall
be implemented.
2) Emergency callouts shall be subject to a maximum
response of 4 hours to fix.
3) At least 90% of emergency callouts need to
be serviced inside the maximum response time as
a KPI.
4) The supplier must have 24/7 coverage and have
their own call centre
Pims
Pumps Proposal
Pims (Services) Ltd
successfully secured this account using a ServiceCare
contract as follows :-
1) Each pump station shall be subject to annual
preventative maintenance visits.
2) Any store can report emergency callouts direct
into Pims own 24/7 customer support centre
3) Pims fully trained and UK wide based service
teams deliver within agreed performance levels.
Benefits
to Client
One single specialist service
provider with single point of contact for the
client. Uniform response rates under service level
agreement (SLA).
